What to check if your washing machine doesn't drain
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If your washer won't drain, the main thing to check is your drain hose. It needs to be in good condition and properly installed in order to work properly. If you have a front load washer, you should also clean the pump filter. It also helps to make sure your washer is level. After correcting these issues, running a cycle should begin with draining the water in the washer. If it doesn't, you'll need to request service. You can read more about washer drain issues here: http://www.samsung.com/us/support/troubleshooting/TSG01001013/ After following the steps in this video, if your washer still doesn't drain, visit our samsung.com Repair Center and our team of Customer Care Pros will help you diagnose, troubleshoot, and repair your Samsung product: https://www.samsung.com/us/support/service/ or call us at: 1-800-SAMSUNG. #samsungtroubleshooting https://www.youtube.com/watch?v=pD9Pg6UU3Aw